We only accept orders with a United Kingdom shipping address. Non-UK addresses are blocked at checkout.
Dispatch
- Weekdays: Orders placed before 2:00 pm usually dispatch the same day.
- Orders placed after the cut-off or on weekends/holidays ship the next working day.
Royal Mail Services
- 1st Class Service – budget option.
- Signed/Tracked options – additional security.
- Guaranteed by 9am / 1pm – premium time-specific services.
- Actual options and rates show dynamically at checkout.
Order Status & Tracking
- You’ll receive an email confirmation when your order is placed and when it’s dispatched.
- Tracked services include a tracking number in your dispatch email.
Payment Methods
- Bank Transfer (BACS): Order is confirmed when payment clears.
- Crypto via NOWPayments: Pay with supported coins and receive instant confirmation.
Refunds & Returns
- Returns accepted for unopened, sealed products within 14 days.
- Contact support@wellchain.care with your order number and reason.
- We cannot accept returns for opened or reconstituted products.
- Refunds are processed to the original payment method after inspection.
All products are Research Use Only. We do not ship outside the UK.