Who We Are
We are WELL CHAIN LTD (registered in England & Wales No. 16632306). Our registered address is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. You can contact us at support@wellchain.carefor any privacy‑related enquiries.
Personal Data We Collect
We collect and process personal data when you place an order (your name, billing & shipping address, email, phone, payment details), create an account or subscribe to newsletters (your name and email address), contact us via forms or email (the information you provide) or browse our site (anonymised analytics and cookies).
How We Use Your Data
We process personal data to fulfil your orders and provide customer service, send you updates about your order and our services, maintain our business records and comply with legal obligations, and improve our website and understand how visitors use it. Our legal bases for processing are contract, legal obligation, and legitimate interest. We ask for your consent where required (e.g. marketing emails).
Sharing Your Data
We share data only when necessary with payment processors (e.g. NOWPayments, banks) to process payments, shipping providers (Royal Mail) to deliver orders, and service providers (e.g. website hosting, analytics) who process data on our behalf. We never sell your personal data.
Cookies and Tracking Technologies
Please see our separate Cookies Policy below for details on how we use cookies.
Data Retention
We keep purchase records for at least 6 years to meet tax and accounting rules. Other personal data is kept only as long as necessary for the purposes described above.
Your Rights
Under the UK GDPR you have rights to access, correct or delete your personal data, restrict or object to our processing, data portability, and withdraw consent at any time. To exercise these rights, please contact us at the email address above.
Changes to This Policy
We may update this Privacy Policy as our business or the law changes. We will post the updated policy on this page with a new date.
Complaints
If you are unhappy about how we handle your personal data, please contact us first. You can also lodge a complaint with the UK Information Commissioner’s Office (ICO).